• 1. Please open the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, please click the report card icon that displays on the card face.
• 3. Click the credit card icon.
• 4. Please provide the lost card information to us for a better understand to your situation. After completion, click【Next】.
• 5. After verifying the information is correct, check the box and click【Confirm】to complete the process of reporting a lost card and apply for a replacement card.

If there are any questions or enquires at this stage, please do not hesitate to reach us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

*You must notify the merchant of your new card number to ensure that all direct debit authorizations for the original card number are not affected.

• 1. Please open the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, please click the lock card icon that displayed on the card face.
• 3. Click the credit card icon.
• 4. Press the【Lock】button.
• 5. Press the【Confirm】button to lock the credit card.
• 6. Enter the passcode to complete the procedure.

Please watch the video for more understanding with the procedure.

If necessary, you can temporarily block your credit card through the PFH app. For any problems, you can seek further assistance and contact us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

• 1. Please select the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, you can see your PFH account number and available credit limit.
• 3. Click【Manage】, you can find your transaction records, monthly statements, and other credit card information.
• 4. Click the credit icon.
• 5. Click【View】.
• 6. Enter the security code to view more credit card information e.g. PFH credit card number or cvv number. 

• 1. Please open the PFH mobile APP and press the【Login】button and 【Forgot Password】for reset login password.
• 2. Enter registered email address.
• 3. Verification code will send to your email.
• 4. Enter security code.
• 5. Create new password and confirm.

Change Passcode:

• 1. Please select the PFH mobile APP and press the【Login】button.
• 2. Click【User Information】.
• 3. Click【Change Passcode】.
• 4. Enter your old passcode. 
• 5. Set your new passcode.

If there are any questions or enquires at this stage, please do not hesitate to reach us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902. After submitting your request, you will be notified of the approval result shortly.

Please email your updated personal information with relevant supporting documents to [email protected]. We will process the changes as soon as possible.

• 1. Log in to your credit card account on your PFH mobile app.
• 2. Click【Manage】. 
• 3. Click the credit card icon.
• 4. Select【Change ATM Pin】in【Security Settings】and set a new credit card ATM pin here.

If your card is damaged, you can seek further assistance and contact us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

You can seek further assistance and contact us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

If you need to cancel autopay, please contact the merchant to make a request.