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1. How to apply for a credit card?

1. Download PFH Credit Card APP which is available on Google Play or Apple App Store.
2. Select【Start Application】.
3. Follow the instructions to verify your email address and mobile phone number.
4. Create passcode.
5. Setup Biometric or later.
6. Please read our “Terms and Conditions” carefully and tick the corresponding boxes to confirm that you understand and agree to them.
7. Fill in your personal information.
8. Follow the instructions to finish the facial recognition and verification of identification documents.
9. Once all information has been submitted, we will process your application.

* We reserve the right to request more supporting documents for further review if necessary.

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2. What should I fill in for the validity period while applying a PFH credit card account with Hong Kong ID card？

You can fill in the date of the application.

3. Why is it still stuck on the page of pending approval?

It takes time for the application to get approved. Please log out and login again later to view the result.

4. How long does it take to receive the physical credit card after the application is completed?

Generally, new cards will be issued within 10 working days when customers have successfully applied.

5. Why can’t I receive the verification code?

The PFH mobile app is available in the following regions: Mainland China, Hong Kong, Taiwan, Singapore, Japan, the United Kingdom, and the Philippines. If your region is not one of the above, you need to apply with an application form or use a phone number of any of the above countries.

6. If my credit card application is rejected, how do I reapply?

For any problems during the application process, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

7. Which country or region is the VISA payment network of PFH Credit Card applicable ?

Applicable to most areas with Visa services but it still depends on the specific circumstances of the relevant merchants.

8. Can I Apply for a supplementary card?

Supplementary cards are not available at the moment, please stay tuned. For more information, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.