Frequently Asked Questions

1. How do I pay my credit card bills? 

You can use the following methods to pay off your credit card repayment amount. (To avoid the overdue fees, please pay the invoice at least 5 working days before the repayment due date):

By HKDM Points: 

To make full or partial repayment in HKDM points.

 

By Cash/ Cheque:

To make repayment by cash, make a deposit to:

OCBC Wing Hang Bank Limited (Bank Code: 035)

Account Number: 611189-051

Branch Code:802


By Faster Payment System (FPS):

To make repayment by Faster Payment System (FPS), please transfer the funds to:

PFH Finance Limited - OCBC FPS ID: 111902631

 

By HK 7-Eleven repayment:

Customers can pay their bills in cash at any 7-Eleven convenience store in Hong Kong.

When making a payment, please log in to the PFH card mobile APP and present the QR code.

A transaction fee of HKD 10 per transaction plus 1% of the total payment amount will be reflected the next day in the PFH card mobile APP and on next statement. (Waived for the initial phase)

The maximum amount for a single cash payment is HKD $5,000. (In case of any disputes, 7-11 reserves the right of final decision.)

The total transaction fees for two transactions amount are HKD $20 plus 1% of the total payment, which is HKD $60, making a total of HKD $80. (Waived for the initial phase)

The daily cut-off time is 5 PM, and payment records before the cut-off will be posted to the customer's account in the next day.

To avoid additional finance charges, interest, and/or other late fees, please arrange the payment at least 2 working days before the due date of each monthly statement.

After obtaining the payment receipt, please verify the information on the receipt, including the company name, account number, payment date, time, and payment amount. (It is advisable to keep the receipt as a repayment record.)


We strongly recommend that you send your receipt (labelled with your card number and customer number) in three working days before the repayment due date by email: [email protected]. If there are any questions or enquires at this stage, please do not hesitate to reach us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

2. What should I do if I discover unauthorized transactions on my credit card account?  

You should block your credit card via the PFH App immediately. You can report the unauthorized transactions to us immediately by contacting us via email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

3. How do I dispute a transaction on my credit card monthly statement?  

If you want to dispute a transaction on your monthly statement, you can seek further assistance and contact us by email ([email protected]) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

 For more details, please refer to this link.

4. Which PFH credit card accepts with the repayments by HKDM points method?  

All PFH credit cards accept HKDM points for repayment.