• 1. Please open the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, please click the report card icon that displays on the card face.
• 3. Click the credit card icon.
• 4. Please provide the lost card information to us for a better understand to your situation. After completion, click【Next】.
• 5. After verifying the information is correct, check the box and click【Confirm】to complete the process of reporting a lost card and apply for a replacement card.

If there are any questions or enquires at this stage, please do not hesitate to reach us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

*You must notify the merchant of your new card number to ensure that all direct debit authorizations for the original card number are not affected.

• 1. Please open the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, please click the lock card icon that displayed on the card face.
• 3. Click the credit card icon.
• 4. Press the【Lock】button.
• 5. Press the【Confirm】button to lock the credit card.
• 6. Enter the passcode to complete the procedure.

Please watch the video for more understanding with the procedure.

If necessary, you can temporarily block your credit card through the PFH app. For any problems, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

• 1. Download PFH Credit Card APP which is available on Google Play or Apple App Store.
• 2. Select【Start Application】.
• 3. Follow the instructions to verify your email address and mobile phone number.
• 4. Create passcode. 
• 5. Setup Biometric or later.
• 6. Please read our “Terms and Conditions” carefully and tick the corresponding boxes to confirm that you understand and agree to them.
• 7. Fill in your personal information.
• 8. Follow the instructions to finish the facial recognition and verification of identification documents.
• 9. Once all information has been submitted, we will process your application.

* We reserve the right to request more supporting documents for further review if necessary.

• 1. Please select the PFH mobile APP and press the【Login】button.
• 2. After logging into the app, you can see your PFH account number and available credit limit.
• 3. Click【Manage】, you can find your transaction records, monthly statements, and other credit card information.
• 4. Click the credit icon.
• 5. Click【View】.
• 6. Enter the security code to view more credit card information e.g. PFH credit card number or cvv number. 

• 1. Please open the PFH mobile APP and press the【Login】button and 【Forgot Password】for reset login password.
• 2. Enter registered email address.
• 3. Verification code will send to your email.
• 4. Enter security code.
• 5. Create new password and confirm.

You can use the following methods to pay off your credit card repayment amount. (To avoid the overdue fees, please pay the invoice at least 5 working days before the repayment due date):

By HKDM Points: 

To make full or partial repayment in HKDM points.

By Cash/ Cheque:

To make repayment by cash, make a deposit to:

OCBC Wing Hang Bank Limited (Bank Code: 035)

Account Number: 611189-051

Branch Code:802

By Faster Payment System (FPS):

To make repayment by Faster Payment System (FPS), please transfer the funds to:

PFH Finance Limited - OCBC FPS ID: 111902631

We strongly recommend that you send your receipt (labelled with your card number and customer number) in three working days before the repayment due date by email: payment@pfhcard.com. If there are any questions or enquires at this stage, please do not hesitate to reach us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

You can fill in the date of the application.

It takes time for the application to get approved. Please log out and login again later to view the result. 

Generally, new cards will be issued within 10 working days when customers have successfully applied.

 The PFH mobile app is available in the following regions: Mainland China, Hong Kong, Taiwan, Singapore, Japan, the United Kingdom, and the Philippines. If your region is not one of the above, you need to apply with an application form or use a phone number of any of the above countries.

Change Passcode:

• 1. Please select the PFH mobile APP and press the【Login】button.
• 2. Click【User Information】.
• 3. Click【Change Passcode】.
• 4. Enter your old passcode. 
• 5. Set your new passcode.

For the latest fee and charges, please refer to "Related Document" > "PFH Card Key Fact Statement" on our official website pfhcard.hk.

If there are any questions or enquires at this stage, please do not hesitate to reach us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902. After submitting your request, you will be notified of the approval result shortly.

Please email your updated personal information with relevant supporting documents to creditcard@pfhcard.com. We will process the changes as soon as possible.

• 1. Log in to your credit card account on your PFH mobile app.
• 2. Click【Manage】. 
• 3. Click the credit card icon.
• 4. Select【Change ATM Pin】in【Security Settings】and set a new credit card ATM pin here.

If your card is suspended, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

For any problems during the application process, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

If your card is damaged, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

You should block your credit card via the PFH App immediately. You can report the unauthorized transactions to us immediately by contacting us via email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

Email:

If you have any enquires about your credit card, please send an email to creditcard@pfhcard.com.

For a business collaboration with PFH Finance Limited, please send an email to ccrelation@pfh.hk. 

Customer Service: 

Customer Service Hotline: (+852) 3188 8902

Whatsapp: (+852) 6759 6728

Our Service are available 24 hours a day.

If you want to dispute a transaction on your monthly statement, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

 For more details, please refer to this link.

You can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

If you need to cancel autopay, please contact the merchant to make a request.

Applicable to most areas with Visa services but it still depends on the specific circumstances of the relevant merchants.

Supplementary cards are not available at the moment, please stay tuned. For more information, you can seek further assistance and contact us by email (enquiry@pfhcard.com) or WhatsApp +852 6759 6728 /call our 24hrs Customer Service Hotline +852 3188 8902.

All PFH credit cards accept HKDM points for repayment.