Customers can login to the Priority Pass page in the mobile app, read and agree to the relevant terms, and then bind the Priority Pass membership to designated credit card one-to-one.

Please ensure that the name on your registration matches the name on your boarding pass.

Designated Credit Card and their accompanying guest are entitled to share 2 complimentary lounge visits per 12-month membership period.

Usage options:

Two separate visits for the cardholder, or

One simultaneous visit for the cardholder and a guest.

You need to present your Priority Pass digital membership card along with your boarding pass for lounge access.

After utilizing the 2 complimentary lounge visits, additional visits or accompanying guests will be charged at US$35 per person per visit for airport lounges. These charges will be debited from your credit card as per Priority Pass records.

Priority Pass memberships are unique and cannot be merged. Each membership is part of a separate program with different benefits.

No, you will not receive a physical Priority Pass membership card. Please present your Priority Pass digital membership card in the Mobile APP along with your ticket or ticket stub at the lounge reception.

Yes, you need to update the information. If your credit card is lost, stolen, or the card number has changed, please contact the Customer Service Center to update your card information and maintain complimentary lounge access.

Standard services include complimentary refreshments, Wi-Fi, charging facilities, and more. Some premium lounges offer showers, sleeping areas, and other amenities. 

You can find detailed information about specific lounges, including their services, on the "Find The Lounge" page within the Priority Pass section of the mobile app.

Yes, as long as you have a valid Priority Pass membership, you can use the lounge services regardless of the airline or class of service.

Priority Pass membership is valid for three years from the date of successful registration, and the annual free usage will be reset at the end of the current year.

For example:

If you sign up on January 20, 2025, your membership will expire on January 19, 2028. Assuming you received 2 free uses when you registered and used it only once before January 18, 2026, your membership will be automatically adjusted to 2 free uses when it is reset on January 19, 2026. Your unused 1 free use does not carry over to the next year.

Some lounges may deny entry due to capacity restrictions, so it is recommended that you arrive in advance or check other partner lounges.

Generally, children are counted towards the complimentary visits. However, specific policies may vary by lounge.

Each card corresponds to a Priority Pass membership and can enjoy the free use times of each card.

For example

A card: 2 times

B card: 10 times

A total of 12 times (need to use separate cards)

Some lounges may charge extra for specific services such as showers or day beds.

You can find detailed information about specific lounges, including their services, on the ""Find The Lounge"" page within the Priority Pass section of the mobile app.

Yes, your Priority Pass membership will be cancelled if your credit card is cancelled.

If you use an electronic membership card to enter, you can use it once you register.

You can check your membership information, including the number of remaining free uses, on the Priority Pass section in the mobile app.

Please note:

- The display of free visits does not reflect real-time information. 

- The system will update the ""used"" status within 7 working days after the guest's visit. 

- The service fee for each additional use of the airport VIP lounge is US$35 (calculated in Hong Kong dollars based on the exchange rate of the day).

No, members can only view and manage their Priority Pass membership details through the designated credit card mobile app. Logging in to the Priority Pass website or app with the same membership number is not supported.